Skip to content

Case Study: Professional Office Cleaning for an International Charity in Bishop’s Stortford

Octaclean was recently commissioned to provide professional office cleaning and floor cleaning services for an international charity based in Bishop’s Stortford, Hertfordshire. Their previous cleaning arrangement had not met expectations, and the organisation needed a reliable, professional partner.

Initial Site Visit

Our process began with a thorough site visit. We assessed the facility, identified problem areas, and discussed the client’s priorities. It quickly became clear that the offices, kitchens, toilets, and main hall had not received regular professional cleaning for some time.

This visit allowed us to understand the scale of work required and design a cleaning plan tailored to the client’s needs. Observing the environment firsthand ensures our recommendations are practical and immediately actionable.

Onboarding and Compliance

Once the site visit was complete, we started the onboarding process. The client requested detailed documentation, including Anti-Slavery policies, employee onboarding procedures, health and safety management systems, and insurance coverage.

As an ISO 9001-certified company, Octaclean had all documentation in place, enabling a smooth and quick approval process. This reassured the client that we could meet high compliance standards from day one, a crucial factor for international organisations.

Planning the First Clean

After the contract was signed and start date agreed, we created a detailed plan for the initial clean. Additional hours were allocated to cover all areas thoroughly, with particular focus on toilets, kitchens, and the main hall — an area previously flagged by the client.

The hall floor had significant build-up from years without professional maintenance. Using our industrial scrubber dryer machine, we restored the surface to a bright, clean, and polished finish. The result not only improved hygiene but also enhanced the overall appearance of the space.

Introducing the Regular Cleaning Team

Once the first intensive clean was completed, we introduced the regular cleaning team. The work was offered to experienced cleaners within our existing staff, ensuring continuity and familiarity with our standards.

Despite their experience, every new contract undergoes the same structured induction. Staff complete training and an assessment period to understand the client’s specific needs. This ensures consistent, high-quality cleaning from the start.

We believe this approach benefits both the client and the team member. Proper training reduces mistakes, improves efficiency, and provides long-term investment in skill development — something often overlooked in the industry.

Our Approach and Expertise

Octaclean combines technical expertise, operational planning, and a client-focused approach. We understand the challenges organisations face when transitioning to a new cleaning provider. From site assessment to onboarding, planning, and execution, our structured process ensures a smooth handover.

Specialist equipment and experience in office cleaning and floor cleaning allow us to tackle long-standing issues efficiently. We prioritise hygiene, compliance, and appearance, creating a safe and welcoming environment for staff, visitors, and clients.

The Client Experience

For this charity, starting with Octaclean meant a clear, step-by-step process:

  1. Site visit – assessment and identification of problem areas

  2. Onboarding – quick compliance review with ISO 9001-certified documentation

  3. Planning – detailed first-clean schedule with extra hours for intensive cleaning

  4. Execution – full clean of all areas with specialist equipment

  5. Transition – regular cleaning team introduced with structured induction and assessment

This structured approach gave the client confidence from the very first day and restored high standards across the facility.

Results

The first clean transformed the space, particularly the main hall and floors, toilets, and kitchens. Regular cleaning now maintains the facility’s hygiene and appearance. The client can focus on their charitable work, confident that Octaclean is delivering a professional, reliable service.

Conclusion

Starting with Octaclean provides organisations with a clear, professional process and immediate improvements in hygiene and appearance. Our experience in office cleaning, floor cleaning, and structured onboarding ensures a seamless transition and consistent results.

Whether a facility requires a one-off intensive clean or ongoing maintenance, Octaclean delivers trusted, professional cleaning services across Bishop’s Stortford and Hertfordshire.

admin@octaclean.co.uk

Bishop’s Stortford – 01376 800710

Cambridge – 01223 398710